If you are not completely satisfied with your purchase, you can return it to us within 30 days from the date your order was shipped. Original shipping charges are not refundable. Returns postmarked within 15 days from the day your shipment date get free return shipping. Returns postmarked after 15 days from the shipped date will be deducted $7 for return shipping from your order. Return label will be voided after 5 days from the date printed. Free return label is only valid for 48 Contiguous United States and only 1 time per order. Refunds will be processed within approximately 5 to 10 business days after we receive your return. All purchases that were made from www.loveculture.com online cannot be returned to any brick and mortar store. Should you receive damaged, defective or wrong item, please contact customer service immediately, also please return it to us within 30 days from the date your order was shipped.
** Due to the high volume of orders, you may experience extended processing time up to 15 business days after we receive your return during the holiday season.**
- Clothing returns must be in its original state, with all hanger tags and price tickets attached. Clothing must not show any signs of wear, or it will not be accepted.
- Shoe returns must be in new, unworn condition, and must include the original shoe box.
- All swimwear must be unused, with all tags and hygiene strips attached. For a bikini set (top &bottom) both pieces must be returned together. Love Culture will not take a return or exchange for individual pieces.
- All lingerie, shapewear, and bodysuits must be returned unworn, unwashed, and unused with tags attached.
- FINAL SALE: All Accessories includes jewelry, body chains, bags, sunglasses, hats, belts, tights/socks, scarves, key chains, beauty/cosmetic, hair, costumes, and all home category products (books, stationery, decor, party, tech) are final sale. All mark down items are final sale. Final sale items are non-refundable and cannot be returned for exchange, credit, or refunds. Hoverboards are also final sale, but customers have 7 days to report any issues with the device. Also, e-gift cards are non-returnable and non-refundable. Love Culture is not responsible for lost or stolen e-gift cards.
- Due to the rapid turn over, we do not offer exchange.
- During a Buy One Get One (BOGO) Free promotion, customers will buy one promotional item (paid item) and receive another promotional item of equal or lesser value for $0.00 (free item). * All Jewelry are FINAL SALE
- If you want a full refund: Both promotional items must be returned together to receive a refund of full purchase value. If a customer wishes to return one or both of these items:
- If you want to return only the free BOGO item: The BOGO item that was charged $0.00 (free item) cannot be refunded, and can only be exchanged for an item of equal or lesser value.
- If you want to return only the paid BOGO item: Customer must pay the full retail price of the free item, and so will be refunded the remaining money for the paid item.
Holiday Return Policy
Purchases made from November 17, 2017 to December 26, 2017, fall under our Holiday Return Policy. Purchases made from November 17, 2017 to November 30, 2017 must be mailed back to Love Culture within 50 days from the date your order was shipped. Purchases made from December 1, 2017 to December 26, 2017 must be mailed back to Love Culture within 30 days from the date your order was shipped.
How to Return
If you checked out as a guest, click here to locate your order and start return process.
If you have an account with us:
1. Sign in to your account.
2. Click "My Account" at the top of the page.
3. Click "Return" button next to the order number that contains the item you wish to return.
4. Click "Start a Return" button on top of your order page. Follow the prompts to initiate your return.
5. Print out the USPS label and place your return label on the return package.
6. Drop your labeled package at a Post Office.
* Your package must include the original order invoice. Pack and seal your return merchandise securely and mail it to us.
* We do not provide physical return labels. If you do not use our return label, you will be responsible for covering shipping costs to return items.
Mail the package to:
3232 E Washington Blvd
Vernon, CA 90058
If you have additional questions, please refer to the “CONTACT US” tab in the navigation below to connect with our customer service team by email or call 1-888-764-0314 Monday-Friday from 8:00AM-5:00PM PST.
International Return Restriction
Orders shipped internationally aren’t eligible for free returns or merchandise exchanges. You will be responsible for return shipping and handling fees. Original shipping fees are nonrefundable.
International orders returned to loveculture.com will receive a refund for the merchandise but not duties, taxes or tariffs.