The Return and Exchange Policy described below applies only to online purchases, made through www.loveculture.com
FINAL SALES: All sales of gift cards, jewelry, body suits, and items marked as “Sale” are final.
Returns & Exchanges by Mail:
Returns must be sent back to Love Culture within 21 days from the date your order was originally received. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Shipping handling charges are NOT refundable. All returned items must include the original tags and must be accompanied by the original invoice.
*Customers will be responsible for the reshipment fee if returned items do not meet the requirements stated above.
Instructions for a Return or Exchange by Mail:
Your package must include the original order invoice. Please complete the “Return Form” section by placing a check mark in the Return or Exchange box. Pack and seal your return merchandise securely and mail it to us. Please note that the Return Label is not pre-paid, therefore you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.
Mail the package to:
Attn: Web Returns
2423 E. 23rd Street
Los Angeles, CA 90058
Swimwear Return Policy:
All swimwear returns must be postmarked to us within 7 days from the date you received your order. All swimwear must be unused with all of the tags and hygiene strips attached. Swimwear may not be returned to any Love Culture retail store. For a bikini set (top and bottom), both pieces must be returned together. Love Culture will not take a return or exchange for individual pieces.
Instructions for an in Store Return or Exchange:
Your package must include the original order invoice. Please provide the original invoice with the item(s) and original tags intact.<
If you have addition questions, please refer to the “CONTACT US” tab in the navigation below to connect with our customer service team by email or call 1-888-764-0314 Monday-Friday from 8:00AM-6:00PM PST.