The Return and Exchange Policy described below applies only to online purchases, made through www.loveculture.com
FINAL SALES: All sales of gift cards, jewelry, body suits, and items marked as “Sale” are final.
Returns & Exchanges by Mail:
Returns must be sent back to Love Culture within 21 days from the date your order was originally received. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Shipping handling charges are NOT refundable. All returned items must include the original tags and must be accompanied by the original invoice.
*Customers will be responsible for the reshipment fee if returned items do not meet the requirements stated above.
Instructions for a Return or Exchange by Mail:
Your package must include the original order invoice. Please complete the “Return Form” section by placing a check mark in the Return or Exchange box. Pack and seal your return merchandise securely and mail it to us. Please note that the Return Label is not pre-paid, therefore you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.
Mail the package to:
Attn: Web Returns
2423 E. 23rd Street
Los Angeles, CA 90058
Swimwear Return Policy:
All swimwear returns must be postmarked to us within 7 days from the date you received your order. All swimwear must be unused with all of the tags and hygiene strips attached. Swimwear may not be returned to any Love Culture retail store. For a bikini set (top and bottom), both pieces must be returned together. Love Culture will not take a return or exchange for individual pieces.
Returns and Exchanges within a Love Culture Store:
Items may be returned or exchanged within any Love Culture store within the 21 day period from the date the order was originally received. A refund for an item that is returned to the Love Culture retail store will be issued store credit only. We cannot issue cash back or a refund to a credit card. Swimwear and Love Culture Plus+ cannot be returned to any Love Culture retail store and can only be returned by mail to Web Returns as described above. Boutique Culture can be returned only to a select number of Love Culture retail stores. Click here to see the list of stores that can accept a Boutique Culture return.
Instructions for an in Store Return or Exchange:
Your package must include the original order invoice. Please provide the original invoice with the item(s) and original tags intact.<
You can exchange your item(s) for any other items in the store provided the total is of equal or lesser value. Any additional cost will be charged separately. If your exchange is for less than the amount of your items, then you will be issued store credit in the form of a gift card that can be used in either in store or online.
Love Culture stores may refuse a return at the discretion of the store representative if it is determined that the item is not in its original condition.
If you have addition questions, please refer to the “CONTACT US” tab in the navigation below to connect with our customer service team by email or call 1-888-764-0314 Monday-Friday from 8:00AM-6:00PM PST.