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FAQ

ORDERING

 

When will I receive an order confirmation?

Your order confirmation will be emailed to you within 30 minutes of placing a successful order.

How do I check the status of my order?

You may check the status of your order by logging in to your account, clicking on “My Orders”.

When will my order ship?

Orders typically ship within 2-4 Business days of being placed. Please see our Shipping Policy for more detailed information regarding shipping times and services.

When will I get my tracking number?

You will receive a shipping notification email that includes your USPS tracking information once your order ships.

How do I change something on my order?

Unfortunately, we are unable to make changes to your order once it has been placed. If you are attempting to cancel your order, please call our Customer Service department immediately.  Once our warehouse has fulfilled the order, we are unable to cancel it.

Can I add an item after placing order?

Unfortunately, we are unable to make any changes to an existing order.  However, if you place a new order that can be shipped with your existing order, usually within 24-hours, we will refund you the shipping cost on your new order.

Will I have to pay taxes on my order?

Taxes are assessed based on municipality that the order is shipping to, not the billing address. If the shipping municipality assesses tax on retail apparel sales, then you will be charged the appropriate tax on your purchase.

 

PAYMENT

 

When does my card get charged?

We pre-authorize your card at the time the order is placed.  We do not charge your card until your order ships.

Why has my card been declined?

Your bank will be able to let you know why your card has been declined. Please contact your card-issuing bank.

Was I charged twice for my order?

Your card is only charged once for the amount of the items you purchased, when those items are shipped.  When an order is placed, we pre-authorize the card to ensure that sufficient funds are available, and to verify account authenticity. The authorization will “drop-off” typically within 3-7 days, depending on your bank.

Does Love Culture accept prepaid gift cards?

Yes, we accept all major prepaid gift cards as long as the card has been registered through the customer service number on the card. Please make sure to register your prepaid card with an address or zip code, otherwise your card will not be accepted.

 

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