Love Culture Inc. (“Love Culture”) values our customers
and respects your privacy. We collect information about you in our stores and
through our Website in an effort to improve your shopping experience and to
communicate with you about our products, services, contests, and promotions. As
described in this policy, we may share your information among our brands, as
may be applicable, and, under certain circumstances, with third parties that
provide services on our behalf or with whom we have partnered to offer a
particular product or service. We may also share your information when we are
legally required to do so.
why we collect it, how we use and protect it, and when we share it with third
parties. Our policy also describes the choices you can make about how we
collect and use your information. By providing your personal information to
Love Culture, you are consenting to the manner in which we collect, use,
disclose, protect, and otherwise manage that information. If our information
practices change, we will post an updated version of the policy on our Website.
You can tell if the policy has changed by checking the revision date that
appears above the date on which the new policy becomes effective. The new
policy will apply to all current and past users of our website and will replace
any prior policies that are inconsistent. Your continued use of our Website
constitutes your consent to be bound by the revised policy. You may exercise
your choices about how we collect and use your information consistent with this
policy at any time.
What kind of information does Love Culture collect?
We may collect personal information from you, such as your name, email address,
postal address, phone number, credit card number, gender, birthday, personal
interests, etc., when you visit our Website, store, place an order online or by
phone, make a purchase, save your information with us online, contact us with a
question or concern, participate in a contest, promotion, or survey. We
maintain a record of your product interests and the purchases you make online
or by phone and in our stores. We may combine all of this information with
information about you that we acquire from our joint marketing partners and
from unrelated third parties.
How does Love Culture use my information?
We may use your personal information in the following ways:
• To process and fulfill your order, including sending you emails to confirm
your order status and shipment
• To communicate with you and to send you information by email, postal mail,
telephone, text message, or other means about our products, services, contests,
and promotions, unless you have directed us not to contact you with promotional
• To administer and fulfill our contests and other promotions
• To help us learn more about your shopping preferences
• To help us address problems with and improve our site design, products and
• To enhance your shopping experience in our stores or online
• To analyze trends and statistical data
• To protect the security or integrity of our Website and our business
• To contact you if necessary
You always have the choice not to receive marketing information or calls. For
instructions on opting out, please see the section below entitled, "How do
I make choices about receiving promotional communications?"
Does Love Culture share my information?
We may share your personal information in the following ways:
• We may share your information with our service providers who manage our
customer information and perform services on our behalf, such as fulfilling
promotions, sending communications to our customers, conducting surveys, etc.
We do not authorize any of these service providers to make any other use or
disclosure of your information.
• We may share your information when we team up with another company to offer
or provide products, services, contests, or promotions to our customers.
• We may share your information if necessary to comply with laws or regulations
or in response to a valid subpoena, order, or government request, or to protect
the rights of Love Culture.
In addition, if you choose to participate in any third-party scrip, loyalty, or
similar program in which a Love Culture brand is a participating vendor, and
you authorize Love Culture or our credit card processor to provide information
about your purchases to the company administering the program, we will share
your personal information with that program. In the unlikely event of a sale or
merger of Love Culture or any of our businesses, assets or brands, our
customers' personal information and other information we have collected as
described in this policy may be among the transferred business assets.
How do I access or change my information?
You can review and change certain personal information related to your use of
our online sites, such as your name and contact information. To access your
information at a Love Culture Website, simply sign in to your account using
your email address and password, and you will be able to edit your personal
information in your account profile.
You can also request us to update your personal
information by contacting us as described in the section below entitled,
"How do I contact you?" Please note that any request to update your
personal information may take up to ten business days for your email request
and six to eight weeks for your postal mail request.
How do I make choices about receiving promotional communications?
Love Culture wants to communicate with you only if you want to hear from us. If
you prefer not to receive promotional information, such as information about
special offers and sales events, from one or more of our brands, you can let us
know by contacting our customer service as described in the section below
entitled, "How do I contact you?"
Please be sure to include your full name and the email address you used when
you registered with or made a purchase from the Love Culture brand. If you ask
us to remove your name and address from promotional lists, we will maintain
your name in a "do not contact" file to ensure that we can honor your
request. It may take up to ten business days to process your email request and
six to eight weeks to process your postal mail request, during which period you
may continue to receive communications from Love Culture. If you change your
mind, you can start receiving promotional communications from us again by
logging into your online account and changing your preferences, by signing up
when you visit our Website or our stores or when you enter a sweepstakes or
contest, or by contacting customer service.
Please note that when you make an online purchase from us, we will continue to
confirm your order status and shipment by email. We may also need to contact
you via telephone, email or postal mail with questions or information regarding
How does Love Culture protect kids' privacy?
Love Culture is concerned about the privacy and safety of children when they
use the Internet. We will never knowingly request or collect personally
identifiable information online from anyone under the age of thirteen without
prior verifiable parental consent. Our Website is a general audience site and
is not targeted to or intended for use by children.
Our Website use "cookies," which are small data files that are stored
on your computer when you visit a Website. Cookies enable you to shop on our Website
and may be used in a variety of ways to enhance or personalize your online
browsing and shopping experience.
remember the items in your shopping cart, store your preferences, recognize you
when you return to our Website, track your orders, and monitor and maintain
information about your use of our Website. Cookies may also be used to collect
transaction information needed by a scrip or loyalty program to which you have authorized
us to provide your personal information. (See the section above entitled,
"Does Love Culture share my information?")
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you set your browser to not accept cookies, then please contact our customer service as described in the section below entitled, "How do I contact you?".
How does Love Culture use pixel tags?
We use "pixel tags" (also called "web beacons" or
"clear gifs"), which are tiny graphic images, on our Website and in
our emails. Pixel tags help us analyze our customers' online behavior and
measure the effectiveness of our Website and our advertising. We work with
service providers that help us track, collect, and analyze this information.
Pixel tags on our sites may be used to collect information about your visit,
including the pages you view, the features you use, the links you click, and
other actions you take in connection with the sites. This information may
include your computer's Internet protocol (IP) address, your browser type, your
operating system, date and time information, and other technical information
about your computer. We may also track certain information about the identity
of the Website you visited immediately before coming to our site. We do not
otherwise track any information about your use of other Websites.
Pixel tags and cookies in our emails may be used to track your interactions
with those messages, such as when you receive, open, or click a link in an
email message from us.
We also work with third-party companies that use tracking technologies to serve
advertisements on our behalf across the Internet. These companies may collect
information about your visits to our Website and your interaction with our
advertising and other communications. If you would like more information about
this practice and to know your choices about not having your information used
by these companies, please visit
We may combine the information we collect through cookies and pixel tags with
other information we have collected from you. This information may be used to
improve our Website, to personalize your online experience, to tailor our
communications with you, to determine the effectiveness of our advertising, and
for other internal business purposes.
How do I know my personal information is secure?
We take precautions, including the use of encryption technologies and
authentication tools, to protect the security of your personal information and
to provide you with a safe and convenient shopping experience. We have in place
certain physical, electronic, contractual, and managerial safeguards to protect
the security and privacy of your personal information.
When you enter your personal information on our Website, we use Secure Sockets
Layer (SSL) technology to protect your information as it is transmitted to us.
To make sure you are accessing our secure server before you submit personal
financial information, look at the lower left-hand corner of your browser. If
you see an unbroken key or a closed lock, depending upon your browser, then SSL
is active. To double-check for security, look at the URL or Location line of
your browser. If you have accessed a secure server, the first characters of the
address in that line should change from "http" to "https."
What is "phishing"?
"Phishing" is a scam designed to steal your personal information. If
you receive an email that looks like it is from us asking you for your personal
information, do not respond. We will never request your password, user name,
credit card information, or other personal information through email.
What about links to other Websites?
For your convenience and information, our Website may contain links to other
sites, which may have privacy policies that differ from our own. We are not
responsible for the content or practices of any linked site. We recommend that
How do I contact you?
promotional communications, or to update your personal information, you can
contact Love Culture by email, telephone, or postal mail:
Love Culture Customer Service
2423 E. 23rd Street
Los Angeles, CA 90058
Your California Privacy Rights
California Civil Code Section 1798.83 permits customers of Love Culture who are
California residents to request certain information regarding our disclosure of
personal information to third parties for their direct marketing purposes. To
make such a request, please write to us at the above address with the attention
to Love Culture (California Privacy Rights).
When you visit the Love Culture Website, we collect customer information to
improve the content of our Website for marketing and promotional purposes. Each
time you visit our Website, our Web server automatically recognizes your IP
address, monitor resolution and what type of browser you are using. We collect
the e-mail addresses of those who communicate with us via e-mail, and collect
customer information gathered in the course of joining our online member base
and/or processing sales transactions. We do not gather any personally
identifying information about you when you visit this Website, unless you
choose to provide such information to us. If you supply us with your email
address, you may receive periodic emails from us announcing product
information, promotional events, or updates to our Website. If you do not wish
to receive such email updates please contact us to opt out as described in the
section above entitled, "How do I contact you?"
We may use third party advertising companies to serve ads on our behalf. These
companies may employ cookies and action tags (also known as single pixel gifs
or web beacons) to measure advertising effectiveness. Any information that
these third parties collect via cookies and action tags is completely
We do not knowingly collect or use any personal information from children
(minors younger than thirteen years old). If you are a parent and believe we
may have inadvertently collected such information from your child, please
contact us immediately as described in the section above entitled, "How do
I contact you?"
When you view our Website, we may store some information on your computer's
hard drive. This information will be in the form of a "Cookie."
Cookies enable us to establish the shopping cart session and allow you to
purchase items on-line at our Website. Most web browsers automatically accept
Cookies, but you can change your browser setting to not accept Cookies. Without
accepting a Cookie, you can browse through our Website, but you will be unable
to establish a shopping cart session and make a purchase online.
This Website makes every effort to protect your online order information by
using Secure Sockets Layer (SSL) technology. SSL encrypts your order
information to ensure it remains private and secure. To check the security of
your connection, check by looking at the URL line of your browser. When
accessing a secure server, the first characters of the Website will change from
"http" to "https". You may also see a closed lock or
unbroken key image. This also indicates that your session on our website is
secure using SSL.
Some browsers and firewalls do not permit communication through secure servers.
In that case, you will be unable to connect to our server so you will not have
to worry about mistakenly placing an order through an unsecured connection.